Frequently Asked Questions

How does SettleForLove work?

After 2 people mutually like or “Swipe Right” on each other, they will be able to exchange messages and photos via our secure, private, messaging system.

Swipe Right: If you like a match.

Swipe Left: If you dislike a match.

Swipe Up or Tap Down Arrow: To see additional pictures and information about a match.

Click on the Shine/Shade button: Toggle between a match's Shine and Shade.

Tap Picture: If you would like to zoom in on a picture and see it in full-screen mode (Varies by phone).

What is Shine & Shade?

At SettleForLove, we know nobody is perfect and we celebrate that! We encourage our users to open up a bit and have fun!

Shine: An attractive picture of the user combined with positive traits.

Shade: An unattractive picture of the user combined with negative traits.

By showing each user’s Shine/Shade it’s easier to connect with someone!

Need help? Click on “Suggestions” during registration/editing to see examples. Keep in mind you can always change your pictures and traits any time you choose.

Where can I download SettleForLove?

SettleForLove is currently available in the Apple Store and the Google Play Store. We hope to be available on Window’s phones in the future!

Is Facebook the only way to sign-up?

Yes. Facebook helps us speed up the registration process by automatically porting in your name, age, email address, and other details. It also ensures this information is genuine and reliable.

Do you post anything on Facebook?

No, absolutely not. We only use Facebook during the registration process to make it easier for you to register.

Does SettleForLove do background checks on members?

No, we don’t. While we do our best to monitor our membership, members should use their own judgement when communicating and meeting other members. If you ever have any comments or concerns please contact SettleForLove Support.

Are you guys expanding outside the United States & Canada?

Yes, that’s the plan! We are starting in the United States & Canada but have plans to expand to other countries in the coming 1-2 years.

I love the idea! How can I help?

Help us spread the word! A dating site is only as strong as it’s members so the more people you tell, the more possible matches for everyone!

How do I turn off phone and email notifications?

In the app: Settings > Notifications

How do I hide my profile?

In the app: Settings > Profile is Visible

How do I delete my profile?

In the app: Settings > Delete Account

How do I update my profile photos?

In the app: Settings > My Profile Icon > Edit Pencil > Click on the pic you want to update

How do I add profile photos?

In the app: Settings > My Profile Icon > Edit Pencil > Scroll down to “More pictures” and click on a “+ sign”

Note: You are allowed a total of 6 photos (Shine, Shade, + 4 Additional)

How do I remove profile photos?

In the app: Settings > My Profile Icon > Edit Pencil > Scroll to the photo you want to delete > Tap it > Delete Photo

How do I edit my profile text?

In the app: Settings > My Profile Icon > Edit Pencil > Click on the text you want to update

How can I change my age?

We pull your age from Facebook so, unfortunately, it's not possible to change it without changing it on your Facebook profile.

How can I change my name?

We pull your name from Facebook so, unfortunately, it's not possible to change it without changing it on your Facebook profile.

Can I recover a deleted match?

Unfortunately, it is not possible to recover a match you have deleted.

How can I change my location?

By default, your location is automatically set by your phone’s GPS. If you prefer, you can manually type in your postal code:
In the app: Settings > Location Preferences: Turn off Set Automatically > Postal Code

How do I get more Matches?

1. Try broadening your search settings.

     In the app: Settings > Distance: Expand to wider range

     In the app: Settings > Age: Expand to wider range

2. Ensure your photos are high quality. You have a higher likelihood of being matched on SFL if you have high quality photos.

3. Ensure your profile information is filled out. You have a higher likelihood of being matched on SFL with a high quality profile.

4. Try back in another week. SettleForLove is expanding rapidly around the country. It may take time to effectively launch in your area.

Help! Someone is messaging me with lots of SPAM!

1. Report the User so SFL Support can investigate.

2. Block the User so they never bother you again.

How do I block someone?

In the message chain: Click 3 Dots > Block

or

In their profile: Scroll Up to Text Section > Click 3 Dots > Block

Is blocking permanent?

Yes. Once you block someone they can’t see you and you can’t see them.

How do I report someone?

In the message chain: Click 3 Dots > Report Abuse

or

In their profile: Scroll Up to Text Section > Click 3 Dots > Report Abuse

The SettleForLove app keeps crashing! Any suggestions?

1. Uninstall the app

2. Restart your phone

3. Download the latest version of the app from the Apple or Android store

4. Launch the app

5. Contact SettleForLove Support if you are still experiencing issues

What is the best way to contact SettleForLove Support?

Either approach will work:

1. Contact Us
2. In the app: Settings > Contact & FAQ > Contact Us

How long will it take for SettleForLove Support to get back to me?

We do our best to handle all support tickets within 48 hours.

For other questions please write us at [email protected]